Shipping & Returns
*** Christmas Lodgement Dates ***
For delivery within Australia, all orders are sent from Melbourne via Australia Post.
So that your parcel has the best chance of arriving in time, the cut-off dates for orders received at Lacroz & Co. Designs for Christmas metro delivery are:
to VIC: 16 December (parcel post) & 18 December (express post, metro area)
to NSW: 16 December (parcel post) & 18 December (express post, metro area)
to QLD: 16 December (parcel post) & 18 December (express post, metro area)
to ACT: 16 December (parcel post) & 18 December (express post, metro area)
to SA: 16 December (parcel post) & 18 December (express post, metro area)
to WA: 14 December (parcel post) & 16 December (express post, metro area)
to TAS: 16 December (parcel post) & 16 December (express post, metro area)
to NT: 12 December (parcel post) & 15 December (express post, metro area)
S H I P P I N G
Every effort is made to dispatch your order as soon as possible, but please allow 1-3 business days for your order to be processed (this is in addition to delivery times).
AUSTRALIA
All orders are sent from Melbourne, Victoria - via Australia Post:
- Flat-rate standard parcel post (tracked): $10.50
- Express post: $14
Orders over AUD $75 will receive free standard delivery (no code required). An option to upgrade to Express post is available at check-out, for a fee of $5.50.
Should you wish to combine postage on multiple orders, please use the code 'COMBINE' at check-out on subsequent order/s.
OVERSEAS
International shipping is currently available to Canada** & the United States**
Orders are sent as 'standard parcels' with Australia Post, and have an estimated delivery time of approximately 9-12 business days (between major metro areas), at a set fee of AUD$20.
# Please note that estimated delivery times may be affected by factors outside of the postal carrier's control (eg. customs delays, COVID-19 restrictions...)
> If you require postage to a different region, please email info@lacrozcreations.com to see if shipping to your country can be arranged.
**Buyers are responsible for any customs & import taxes that may apply.
R E T U R N S
Due to hygiene reasons, returns/exchanges are not offered. However, should there be any issue with your order, please do not hesitate to email info@lacrozcreations.com
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